Everyone wants comfort and convenience while going home, be it after a long day at work or a weekend bash. They choose the best driving service that gives them home like experience. For which they need the best cab booking app that works fast and smooth, and is easy to understand without wasting much time in operation hassles.
An efficient app must be all decked up with the knowledge of all the essential features to integrate appropriately into your cab booking app business. Find the perfect qualities and necessities for consumer usage that makes your app worthy of installing, some of which include-
The Cab booking app process must be seamless to retain your potential riders. It should be hassle-free, just a few clicks and done. The user should select his destination, enter his current location, choose the number of seats required, enter any preferences he might have for the car which varies as per the requirement and personal preferences. Hence, the booking process must be clear and short just like booking a movie ticket.
Once the user has booked a taxi, it is a good idea to keep him aware of the arrival time. The cab may be at some other location in the neighborhood, and it may take some time for it to reach the pickup point of the user. In such a case, the user should be able to track the cab on his home page in real time. It should also show the time within which the taxi can reach the rider.
All payment amounts must be very accurate inclusive of taxes; it should not have any deviation or confusion at the driver’s end. Your application must have a payment gateway to make the whole payment process hassle-free. The user should be able to choose the kind of payment method he/she wants, which includes cash, UPI and e-Wallet. The regular updation of rides starting and finishing points must be specified and maintained well by drivers themselves for analyzing the locations that have maximum and minimum demands of cabs.
Many times it happens that when a ride is confirmed by the driver, he is far from the mentioned location and it gets late while reaching there, especially during heavy traffic. Hence, drivers must accept the ride as per the availability and speed which is also tracked by GPS system, and is notified to the consumer.
Ratings and Reviews:
This feature is very crucial for cab booking platforms. It enables the rider to rate the driver of his cab and also the riding experience. They can also post reviews about how they felt and what can be improved. These reviews do not always have to be critical. Sometimes riders also appreciate certain acts by the drivers. Reviews and ratings form the feedback mechanism of this app. However, there have been cases where drivers report of impudent behavior riders and vice versa. It is your job to ensure happiness and safety of both of them.